Shopify
Returns are more than a label
A return label is the easy part. Good returns also mean less manual handling for the shop and visibility into the status and root cause of the return.
Free intro call
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Tracking numberSS 0641 70491
Scan this QR code at your local service pointNo printing needed — just show it at the counter
Inside the return system you already run
Smart Send plugs into the returns your shop already offers — like Shopify Self-Serve Returns — so the option lives in the customer's account, where they expect it. They pick the eligible items and tell you why: too small, too big, wrong colour, not as expected.
Turn returns into exchanges
When customers submit a return form instead of just slapping on a pre-booked label, every reason comes back as data. You can see why each item is going back — too small, wrong colour, not as expected — and step in with the right size or shade to win the sale back as an exchange.
Let buyers follow it from request to refund
The customer tracks their return through every step — requested, dropped off, on its way back, received and refunded — right where they shop. No one has to email asking where their money is, and your support inbox stays quiet.
Returns are more than a label
A return label is the easy part. Good returns also mean less manual handling for the shop and visibility into the status and root cause of the return.
Free intro call
Book a call
Tracking numberSS 0641 70491Scan this QR code at your local service pointNo printing needed — just show it at the counterInside the return system you already run
Smart Send plugs into the returns your shop already offers — like Shopify Self-Serve Returns — so the option lives in the customer's account, where they expect it. They pick the eligible items and tell you why: too small, too big, wrong colour, not as expected.
Turn returns into exchanges
When customers submit a return form instead of just slapping on a pre-booked label, every reason comes back as data. You can see why each item is going back — too small, wrong colour, not as expected — and step in with the right size or shade to win the sale back as an exchange.
Let buyers follow it from request to refund
The customer tracks their return through every step — requested, dropped off, on its way back, received and refunded — right where they shop. No one has to email asking where their money is, and your support inbox stays quiet.
Up and running in 5 minutesStart shipping from inside Shopify today
It’s as simple as installing the app and going through the setup — about five minutes from start to your first label. Prefer to talk it through? If you’d like to discuss your specific needs, we offer a free intro call.
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