Smart Send
Smart Send Built for Shopify
Tracking

From warehouse to final delivery

Tracking is table stakes for shipping today. The skill is using every signal it gives you — to keep buyers informed and turn the bad delivery days into good ones.

Live order status in your webshop Proactive updates to your buyers Act on exceptions before they cost you
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SS 0641 7044 9371
In transit
Label created
Mon 09:12
Picked up
Mon 14:40
In transit
Out for delivery
Ready for pickup
Delivered
Awaiting pickupJust now
Will be handed over to the carrier soon
Overview

Live status in your webshop

The current status of every order shows up right where you and your customers already look — your webshop. And for shops on our web app, the same live status is there too.

Order status visible in your webshop Also available in the Smart Send web app
Shipments128 active
OrderRecipientTrackingStatus
#1001Mette SørensenCopenhagen, Denmark00370733742993In transitDelivered
#1002Erik AnderssonGothenburg, SwedenRR248190573SEIn transit
#1003Sofie AaenOdense, DenmarkJD014600124301In transitReady for pickup
#1004Anna LindqvistMalmö, Sweden00370733742887In transitDelayed
Experience

Notify customer with updates

The carrier decides which channels to use — app, email or SMS — and when each update goes out. Communicating only the relevant updates, in the format each buyer prefers, is what makes tracking land: where available, app notifications give the best results. On top of that, your webshop or other systems can optionally send branded emails of your own, triggered by the live tracking events.

Carrier-managed app, email and SMS updates Optional branded emails triggered by live tracking events
14:32
Wednesday, 12 June
14:32
Parcel updatenowOut for delivery — arriving today between 14–16.
SMS · Smart Send
Your parcel is out for delivery, arriving today between 14–16.
Gmail · Smart SendnowYour order is on its wayOut for delivery — arriving today between 14–16.
Control

Turn exceptions into good experiences

Get notified the moment a delivery goes sideways, so your shop can step in — an apologetic message, a coupon code, or whatever recovery flow you run — and turn a bad delivery into a moment that builds loyalty.

Get alerted on delays and failed deliveries Trigger your own recovery flow
Monitoring
128 shipments
#1018Mette SørensenIn progress
#1042Lars Bo NielsenIn progressException
#1067Sofie AaenIn progress
Delivery delayedThe carrier reported a hub delay for #1042 — flagged 6 hours before the promised date.
Notify customerView details
Up and running in 5 minutes

Start shipping from inside Shopify today

It’s as simple as installing the app and going through the setup — about five minutes from start to your first label. Prefer to talk it through? If you’d like to discuss your specific needs, we offer a free intro call.

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Free to start · no binding period · no card needed